Prices are quoted subject to our standard terms and conditions, and goods supplied in accordance with our standard conditions.
To read full TERMS AND CONDITIONS go to jeld-wen.co.uk
WINDOWS, PATIO, EXTERNAL DOORSETS AND DOOR FRAMES
Cancellation & amendments
Any products that are manufactured at the time of cancellation or amendment will be charged at the full price therefore no cancellation or amendment is permitted. Any products cancelled or amended will incur the following charges: • Products cancelled within 48 hours of receipt of acknowledged order will be exempt of charges. • Products cancelled or amended within 2 – 5 days of receipt of acknowledged order will incur up to 50% of the full charge. • Products cancelled or amended after 5 days of receipt of acknowledged order will incur up to 100% of the full charge. • A revised purchase order will be required before any instruction to cancel / amend is actioned. Cancellation / amendment charges may increase if the revised Purchase order is not received within 24 hours of the charges being communicated. • Any product delivery dates amended up to 48 hours after receipt of order acknowledgement maybe amended without charge. • Please email amendment requests to melton-updates@jeldwen.com
Deliveries to site
All orders will be delivered on articulated vehicles for off-loading by the customer. Delivery of orders with a value exceeding £1000 NETT (excluding VAT) made on articulated vehicles will be free of charge. Where order value does not exceed £1000 NETT (excluding VAT), deliveries can be made, incurring a £50.00 premium for each delivery. Where access is restricted, deliveries can be made on a rigid vehicle, incurring a £50.00 premium for each delivery. It is the customers responsibility to advise JELD-WEN of the available access for delivery at the time of order.
Goods returned for re-delivery and storage of goods
More than 48 hours after receipt of the order acknowledgement – if the acknowledged delivery date is delayed by the customer for more than 2 weeks after the original date of delivery the goods will be invoiced in full or a storage charge will be incurred. If a delivery is refused on an acknowledged dispatch date, a cost will be incurred for the handling and re delivery which equates to 20% of the invoice value. Goods that are returned will incur additional cost, if the products are not re-delivered after a four week period the goods will be invoiced in full.
Storage cost per week:
£1.50 – per door frame £7.50 – per window frame £15.00 – per patio door £15.00 – per external door set
INTERNAL AND EXTERNAL DOORS
Deliveries to site
All orders will be delivered on articulated vehicles for off-loading by
the customer. Where access is restricted, deliveries can be made on
a rigid vehicle, incurring a premium which is available on request.
A minimum of order value of £1000.00 net or 40 doors.
Goods returned for re-delivery
Any deliveries refused on the acknowledged delivery date will incur
a 25% handling and re-delivery charge for stocked unglazed doors
or 40% for glazed doors, made to order doors will be charged in
full. Any products that are returned and stored for 2 weeks from
the original acknowledged date will be invoiced in full.
STAIRS
Postal/courier deliveries
A minimum charge of £10.00 will be added to orders for small
items requiring delivery by post or courier. For orders exceeding this
minimum postal charge a quotation will be given prior to despatch.
Deliveries to site
All orders will be delivered on articulated vehicles for off-loading
by the customer. Where access is restricted deliveries can be made
on a rigid vehicle, incurring a £75.00 premium for each delivery.
It is the customers responsibility to advise JELD-WEN of the
available access for delivery at the time of order.
Cancellation & amendments
All products cancelled or amended will incur the following charges:
• Products manufactured will be charged at the full price; products
cancelled or amended during the manufacturing process will
incur a 35% of the full price charge; and products cancelled or
amended where a manufacturing instruction has been issued
will incur a 25% of the full price charge.
• Non-standard (special order) items are manufactured to special
order and cannot be accepted for return.
Goods returned for re-delivery
Where a delivery is refused by the customer (due to a non
JELD-WEN issue) there is a £350 re-delivery charge plus a
minimum charge of £60 per per week for storage.
Remedial issues
Remedial costs will be charged in full to the customer where no
manufacturers error is identified. If the fault identified is not the
responsibility of JELD-WEN a minimum charge of £150.00 will
be made. JELD-WEN will undertake any remedial work at the
customer’s request following receipt of an order to cover
these works