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JELD-WEN, one of the UK's largest manufacturers of timber doors
and windows, has appointed Martin Spencer to the new role of
Customer Services Director.
With extensive construction sector experience, Martin has been a
regional manager with responsibility for customer services at
Tarmac, the largest construction company in the UK, for nine and a
Martin, who lives in Worksop, will be responsible for enhancing
JELD-WEN's customer service function across its doors and windows
business, which includes identifying ways to enhance the customer
experience and building on JELD-WEN's reputation for high quality,
backed by excellent customer service.
His role will involve managing both JELD-WEN's Sheffield and
Melton Mowbray customer service teams, with responsibility for
estimating, sales order processing, customer liaison and after
Adrian Wade, Sales and Marketing Director of JELD-WEN, said:
"Getting customer service right first time is good for the customer
and good for our business. We are committed to continuous
improvement across our business and Martin's appointment will help
to enhance the experience of our customers."
"I am joining JELD-WEN at an exciting time in terms of product
development and legislative compliance for windows and doors," said
Martin Spencer, JELD-WEN Customer Services Director. "My focus will
be on ensuring that customers always have access to innovative door
and window solutions when and where they need it. I will be
evaluating every aspect of the customer experience over the coming
months to identify ways we could enhance our procedures."
JELD-WEN is one of the UK's largest manufacturers of timber
doors, windows and stairs and operates factories at Sheffield,
Melton Mowbray and Penrith.
Recent additions to JELD-WEN's range include its stylish new
Advance Line range of oak doors, which are already gaining
popularity with specifiers and homeowners.
Timber as a material is gaining popularity as customers
recognise how it offers significant aesthetic, performance and
The company is committed to good environmental stewardship and
its range of timber windows and doors are available with full Chain
of Custody Certification, which ensures they originate from well
For customer services enquiries for any window or door products
from JELD-WEN contact 0845 122 2890.